Are orders delivered through apps?

Yes, customers order through Shopee and Grab, though some report order mistakes via these channels too.

Can I take out food after 7 PM?

No clear answer in reviews; one customer asked whether takeout is available after 7 PM with no response from the business.

Kopi Saigon Puchong Utama

Updated 2026-07-04 · 1,530 reviewed · 100 listed · Scored from 77 Google reviews · How we rank ›

4.1(77) 63 composite score See reviews on Google ✓ Verified

Specialty Coffee & Third Wave Cafes

Service: Specialty Coffee & Third Wave Cafes
Reviews: 77

What recent reviews say

When drinks land right, customers drive far for the matcha and caramel coffee. But inconsistency plagues this outlet: staff have been described as dismissive and rude, orders routinely arrive wrong, and quality swings from delicious to watery to downright unsafe (one customer found black rubber pieces in a frappe).

The bigger worry is reliability itself. Shoppers report the shop closing without notice or staff saying it's shut when the website says it's open. Staff are often distracted handling parcels, and attempts to provide special instructions fail even when written down. When you want specialty coffee, you want consistency; this outlet struggles to deliver it.

Praised for

good coffee flavour when executed
friendly note-writing touches staff moments
popular matcha and coffee caramel drinks

Watch-outs

rude and dismissive staff attitudes
inconsistent drink quality and preparation
frequent order errors and wrong items
hygiene concerns (foreign objects in drinks)
unexplained closures and broken hours

slow-service

Best for: Customers willing to risk inconsistency for a chance at quality caramel coffee or matcha when the outlet is actually open and staff are in the right mood.

Think twice if: You need reliable service, on-time accuracy, or feel bothered by staff attitudes. Staff rudeness, order mix-ups, and closed-without-notice are real enough to steer you to competitors nearby.

Strengths

Specialty matcha and coffee caramel drinks
Vietnamese-style coffee executed well when quality controlled
chain with Grab and Shopee delivery

Worth knowing

Found black rubber pieces inside butterscotch frappe (possible blender contamination)
Staff smoking outside and refusing entry with angry tone
Orders handled incorrectly even when written instructions provided
Staff distracted with parcel sorting tasks
Matcha tastes vary (sometimes bitter, sometimes watery)
Unannounced closures despite website saying shop is open
Staff noted playing on phones and appearing indifferent to customers

What reviews say by service

Specialty Coffee & Third Wave Cafes: Matcha and coffee caramel can be delicious but quality is unreliable; staff errors and rudeness undermine the specialty appeal.

How it compares

Rated 4.1 against a 4.44 average across the 99 specialty coffee & third wave cafes businesses listed here.
Has more Google reviews than 25% of the businesses in this directory.

How we scored this

How We Rank

Star rating 45

Review volume 82

Review recency 100

Review sentiment 42

Profile completeness 75

Verification 0

Rating breakdown

Common questions

Are orders delivered through apps?: Yes, customers order through Shopee and Grab, though some report order mistakes via these channels too.
Can I take out food after 7 PM?: No clear answer in reviews; one customer asked whether takeout is available after 7 PM with no response from the business.

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