Puchong Cafe
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Empty Cup Coffee Roastery

Updated 2026-07-04 · 1,530 reviewed · 100 listed · Scored from 512 Google reviews · How we rank ›

4.3(512) 74 composite score See reviews on Google ✓ Verified
Specialty Coffee & Third Wave CafesAesthetic & Themed CafesTea Houses & Bubble Tea CafesDessert & Bakery CafesStudy & Laptop-Friendly CafesBrunch & All-Day Breakfast CafesHalal & Muslim-Friendly Cafes
Empty Cup Coffee Roastery
Services
Specialty Coffee & Third Wave Cafes, Aesthetic & Themed Cafes, Tea Houses & Bubble Tea Cafes
Reviews
512

What recent reviews say

The cafe excels at specialty coffee and brunch, with a spacious interior that suits solo work or group meetings. Barista Eugene draws praise for latte art and milk technique. However, recent visits reveal lapses: a filthy restroom left unattended, service delays of 15+ minutes, and delivery orders arriving with off-flavors that reviewers suspect stem from packaging. Staff attentiveness varies sharply from visit to visit.

Food is thoughtfully prepared (steamed hotdog option, fresh aglio, grilled salads), and WiFi supports laptop work reliably. The owner is noted as genuinely welcoming. Yet inconsistency is the core tension: passionate coffee craft and warm hospitality coexist with maintenance oversights and service gaps that undermine the premium experience the roastery attempts to deliver.

Praised for
  • specialty coffee quality and bean selection
  • latte art and skilled barista (Eugene)
  • spacious layout for work and groups
  • friendly staff and owner
  • fresh, healthy food options
Watch-outs
  • dirty, poorly-maintained restroom
  • inconsistent service and inattentive staff
  • packaging or coffee taste issues on delivery
  • noisy environment due to staff chatter
good-coffeecozy-ambiancegood-wififriendly-staffslow-serviceclean-restroom
Best for: Remote workers and coffee enthusiasts seeking quality roasted beans and brunch in a spacious setting.
Think twice if: Restroom cleanliness and service pace are unreliable; avoid relying on food delivery orders due to packaging-related taste issues.

Strengths

  • Specialty single-origin beans and roasting focus
  • Named barista Eugene with latte art skill
  • Spacious layout for work and group meetings
  • Thoughtful brunch menu (steamed options, fresh proteins)

Worth knowing

  • Barista Eugene specializes in latte art and milk frothing; customers request him by name
  • Single-origin coffee beans on display and for sale
  • Steamed breakfast options offered as health-conscious alternative
  • Staff member Alicia noted for good service
  • Boss personally known for kindness and warmth
  • WiFi adequate for extended work sessions
  • Restroom condition fell below acceptable standard in recent visit (unflushed, debris on seat)

What reviews say by service

Specialty Coffee & Third Wave Cafes
Specialty single-origin beans praised for quality and fruity profile; delivery orders sometimes plagued by off-flavours.
Brunch & All-Day Breakfast Cafes
Thoughtfully prepared options (steamed items, fresh seafood, salads); portions generous and taste well-executed.
Study & Laptop-Friendly Cafes
Spacious interior, reliable WiFi, and welcoming atmosphere suit extended work sessions; staff attentiveness varies.
Tea Houses & Bubble Tea Cafes
Mint mojito and yuzu mint drinks noted as refreshing non-coffee options.
Dessert & Bakery Cafes
Limited mention; potato wedges with cheese sauce offered as snack.
Aesthetic & Themed Cafes
Latte art from Eugene is a draw; cafe aesthetics and single-origin bean displays appeal to photographers.

How it compares

  • Rated 4.3 against a 4.44 average across the 99 specialty coffee & third wave cafes businesses listed here.
  • Has more Google reviews than 73% of the businesses in this directory.

How we scored this

How We Rank
Star rating 54
Review volume 100
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
277
4
148
3
51
2
15
1
21

Common questions

Does Empty Cup have WiFi and is it suitable for working?
Yes; WiFi is fast and reliable. The spacious layout accommodates solo workers and group meetings. Staff ask customers to order food or drink if staying for extended periods.
Who is Eugene and can I request him for latte art?
Eugene is a barista known for silky microfoam and latte art skill. Customers can request him by name for specialty drink preparation.
What are the opening hours?
The business publishes opening hours across 7 days, though specific times are not detailed in reviews. Check Google listing for exact times, as closing can be as early as 8:30 pm.

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Last updated 2026-07-04