40 low data
Coffee Factory
1.0(1)
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Specialty Coffee & Third Wave CafesTea Houses & Bubble Tea Cafes
BMS Organics Setiawalk
Specialty Coffee & Third Wave Cafes
- Service
- Specialty Coffee & Third Wave Cafes
- Reviews
- 181
What recent reviews say
Reviewers consistently praise the fresh vegetarian dishes and oat milk drinks, with staff members Ally and Lily earning repeated mentions for warmth and attentiveness. The calm dining space attracts office workers and health-conscious diners alike. Service stumbles badly at lunch: waits stretch to 40 minutes even with few customers, and one reviewer watched food microwaved before serving.
The business balances strong food quality and welcoming service against operational bottlenecks when busy. Prices sit at RM19+ for vegetable and rice plates, which some find steep relative to the wait. Staff patience and ingredient quality keep most diners returning, but peak-hour efficiency remains a sore point.
Praised for
- friendly and helpful staff (especially Ally and Lily)
- fresh, delicious vegetarian and plant-based food
- generous portions
- peaceful, comfortable environment
- healthy menu options with quality ingredients
Watch-outs
- slow service during peak lunch hours
- long waits (up to 40 minutes reported)
- prices perceived as high for portion size
friendly-staffcozy-ambiancefresh-pastriesgenerous-portionsslow-servicelong-waitoverpriced
Best for: health-conscious diners and vegetarian eaters seeking peaceful lunch spots
Think twice if: you are visiting during lunch rush; service slows dramatically and 40-minute waits are documented.
Strengths
- staff warmth and attentiveness (Ally, Lily named frequently)
- fresh, delicious vegetarian and salad options
- quality oat milk (Oat Story brand mentioned)
- peaceful lunch environment for office workers
Worth knowing
- Staff Ally and Lily named as exceptionally friendly and helpful across multiple reviews
- Pepper oatmilk soup mee xian praised for taste and presentation
- Carbonara spaghetti and salads noted as high-quality vegetarian options
- Oat Story oat milk mentioned by name for quality
- Peak lunch wait times: 40 minutes reported with only 2 customers in store; food includes microwaved pre-prep items
- Vegetable and rice plates priced at RM19+
What reviews say by service
- Specialty Coffee & Third Wave Cafes
- Oat milk drinks (Oat Story brand) praised for freshness and taste; white coffee and plant-based milk options available but less frequently reviewed
How it compares
- Rated 4.6 against a 4.44 average across the 99 specialty coffee & third wave cafes businesses listed here.
- Has more Google reviews than 42% of the businesses in this directory.
How we scored this
How We Rank Star rating 72
Review volume 98
Review recency 100
Review sentiment 67
Profile completeness 100
Verification 30
Rating breakdown
5
150
4
15
3
5
2
4
1
7
Common questions
- Is the food vegetarian?
- Yes, the menu focuses on vegetarian and plant-based dishes. Salads, pasta, rice bowls, and oat milk drinks are mentioned across reviews.
- How long do I wait during lunch?
- One reviewer reported a 40-minute wait with only 2 customers in store. Most reviews note slower service at lunchtime; one mentioned 1 hour. Arrive early or book ahead if possible.
- Do they sell anything besides cafe food?
- Yes, their website lists retail items: soya milk, oatmilk, white coffee, plant-based milk products, powders, oils, honey, seasonings, enzymes, vinegar, and frozen pau.
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